The reality of automating customer service chat with AI today | VentureBeat | AI | by Indrek Vainu, AlphaBlues

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems able to understand what users ask via chat and to provide them with adequate answers. In the context of this article, when we talk about VCAs [...]